At X1 – a digital marketing service provider in Dubai, we prioritize client satisfaction and are committed to delivering exceptional digital marketing services. We understand that circumstances may arise where a refund is requested, and we strive to handle such situations fairly and professionally.
1. Eligibility for Refund
Refunds may be considered under the following circumstances:
- Service Non-Delivery: If we are unable to provide the agreed-upon services or if there are unforeseen issues that prevent us from fulfilling our commitment.
- Service Dissatisfaction: If our services do not meet your reasonable expectations and we are unable to rectify the situation.
2. Refund Process
To request a refund, please follow these steps:
- Contact our customer support team with a detailed explanation of the reason for the refund request.
- We will thoroughly review the circumstances and aim to provide a fair and prompt resolution.
- If eligible for a refund, we will initiate the process and communicate the timeline for the refund to be processed.
3. Partial Refunds
In some cases, a partial refund may be granted based on the scope of work completed. This ensures fairness and recognizes the efforts put forth on both sides.
4. Non-Eligibility for Refund
Refunds will not be granted under the following circumstances:
Change of Mind: If you change your mind about the services after the project has commenced.
Third-Party Services: If the refund is related to third-party services or expenses incurred on your behalf.
Service Terms Violation: If the refund request is a result of a violation of our service terms or unethical practices.
5. Dispute Resolution
In the event of any disagreement or dispute regarding the refund, we encourage open communication and aim to resolve the issue amicably through dialogue and compromise.
6. Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us using the information provided below:
X1 reserves the right to update this refund policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We recommend reviewing this policy periodically to stay informed about our practices.
By engaging our services, you agree to abide by this refund policy and acknowledge that any refund is subject to the terms outlined herein. Our ultimate goal is to foster a positive and constructive relationship with our clients, ensuring your satisfaction and success.